Do I need to book an appointment?

Yes, while we’re always happy to accommodate walk ins we’re a small business so often only have one member of staff in – if we’re with a pre-booked appointment they will take priority. It’s also best to book so that the person best suited to helping you is here.

How long is my appointment and do I have to pay?

As there are a number of different brands at The Boutique this varies. If you book a hair and makeup trial with The Tori Harris Pro Team you will need to pay for this. We also have a £20 fee for bridal or bridesmaids dress appointments on evenings and weekends, but if you order your dresses this is deducted from your order total.

For bridesmaids dress appointments we recommend you allow 1 to 1.5hrs depending on the size of your bridal party. 

How long in advance do I need to order?

Again this varies between brands. For bridesmaids dresses most of our suppliers work to a 3-4 month lead time and you’ll want time for the alterations to be done so we’d recommend around 5-6 months before the wedding though if you order them earlier that is no bad thing! Most brands will do a rush order but expect this to cost more. We do have a small selection which can be turned around quicker. As for shoes Diane Hassall can usually fill orders within two weeks. Victoria Millésime tends to work on a 4 week lead time but can usually rush orders if you’ve left it a little late!

Do you accept returns?

Again this depends per brand – please confirm with us before you order. Items made to order (bridesmaids dresses and wedding dresses) are generally not be refundable unless faulty and bespoke items are never refundable.