Terms & Conditions
At The Boutique & Co we make every effort to ensure your order gets to you as quickly and safely as possible. Many of the products we sell are made to order from external suppliers and therefore lead times will differ for different items, please see further details below.
The Boutique & Co obtains the measurements of each customer in order to produce dresses. The Boutique & Co will deal with the customer’s order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.
Ship dates for your order will be advised to you in your appointment and confirmed once the order is confirmed with our supplier. Please not ship dates are dates given to us by the supplier who can ship up to two weeks after that date, we will give you our very best estimated arrival date for your dresses but this is not a guaranteed date.
We ask you collect your goods from store within two weeks of notification of their arrival.
Posted items will be posted via Royal Mail with, where applicable, a tracking number. It is customary for Royal Mail to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however in an instance where this is not the case then The Boutique cannot be held responsible.
Returns & Exchanges
Each brand has it’s own returns and exchanges policies. Where returns or exchanges are applicable all goods must be returned to the store within 14days of collection in original condition and packaging.
Matchimony: Standard sizes can be refunded or exchanged within 14days of collection. No refunds or exchanges on custom measurements unless faulty
Jasmine: No refunds or exchanges unless faulty
Linzi Jay: No refunds or exchanges unless faulty
True Bride: No refunds or exchanges unless faulty
Angel Bridesmaids: No refunds or exchanges unless faulty
Bianco Evento: Exchanges Only
Victoria Millésime: Standard orders can be refunded or exchanged within two weeks of collection, bespoke orders are non-refundable.
If you are not satisfied with the quality of the ordered items(s) The Boutique & Co will, after inspection of the goods and discussion with the relevant supplier, follow a strict policy of Repair, Replace and finally Refund, depending on which remedy is the most appropriate.
In the case of a refund, you will be eligible for a full refund less the cost of any shipping charges previously incurred as these are considered complete at that point. The Boutique & Co retains ultimate discretion on whether a product is deemed faulty or not.
Colours & Samples
Please note that our suppliers do not hold large stocks of fabric therefore samples should be used as a guidance as opposed to an exact match.
Due to batch variations there can be up to a 5% discrepancy when different rolls of fabric are used therefore we also recommend that all orders for one bridal party are placed together to avoid different roles of fabric being used or a colour or fabric being discontinued, neither which we can be liable for.
Terms & Conditions of Purchase:
Title in the Goods shall not pass until the price of the goods has been paid in full.
Terms & Conditions Of Order Placement, Order Changes, & Returns
Use of this website implies that all the terms and conditions in regards to orders placed, order placement and other issues concerning orders, as outlined here have been accepted and agreed to.
It is understood that an order, once it has been submitted and subsequently processed, cannot be cancelled. Should it under some circumstances, be agreed by the Supplier to cancel an order, cancellation charges of £50, would be deducted from the submitted payment before a refund is issued or a charge back made to the card used for payment submission.
Any changes must be made to an order within 24 hours of placing the order; making a change within 24 hours of placing the order does not guarantee that a change can be made. The Supplier will, where possible, endeavour to make changes. All changes to an order, once the order has been processed and where a change remains possible, will carry a £25 change fee per change which is in addition to the difference in any charges associated with that change, be it changes to colours, fabrics, styles, sizes or any other aspect.
As each order is made to order, the Supplier is unable to resell an order to any Customer other than the Customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of heart on the part of the Customer. Neither can the Supplier accept returns where the Customer requests a change to an existing order and the Supplier cannot full fill that change. Where there is a dispute between Customer and Supplier over the styling of the order, the record on the Supplier’s ordering system is taken as the firm and final order.
Deadlines & Deliveries
It is understood that turnaround and dispatch of the orders placed at the Supplier may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. The Supplier will try its best to comply with the previously stated turnaround times. You will upon ordering be advised of any known change to these timelines.
Dispatch times may vary according to availability, any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (including Acts of God, Acts of War or Acts of Terrorism) for which we will not be responsible. The supplier will not be responsible for such delays resulting from situations within the recipient’s control, such as recipient not being available to accept delivery, or incorrect delivery details supplied.